The Dynamic Duo | Agents and AI
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will...
AI-Powered Technology for the Contact Center and Back Office
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Supports In-Center and Remote Customer Service Teams
Intradiem Workforce Solutions
Contact Center
Integrate seamlessly with ACD and WFM systems
Process time-sensitive data and take real time actions based on actual conditions
Back Office
Standardize back office data from legacy systems
Monitor activity and provide real time insights to raise productivity and reduce costs
Driving Next-Level Performance
ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.
Business Impact Reporting
Leverage automation to track and report on contact center savings.
Track Actual Savings As They Occur
Reduce Handle Time
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
Decrease Shrinkage Costs
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
Improve Occupancy
Understand trends in occupancy improvement actions by category, business unit, and location.
Yes, Workforce Automation Pays Off
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Related Posts
The Dynamic Duo | Agents and AI - Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will shape our lives, the workforce, and the future. Generative AI at Work, a recent study from the National Bureau of Economic Research (NBER), analyzes how this new technology is changing the norms of work, education,… 
WFM Labs | A New Approach to Contact Center Workforce Management - On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an insurance company or a major retailer—hundreds of agents handle thousands of customer inquiries. Guided by historical data and bordered by budgetary constraints, workforce managers create capacity plans to schedule the correct number of agents to… 
Reinventing Customer Service for Everyone - Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are leveraging technology to reinvent customer service for everyone. In recent years, Forefront has been bringing together forward-thinking industry leaders to share best practices on how automation is revolutionizing customer service by boosting efficiency, strengthening agent… WFM Labs | A New Approach to Contact Center Workforce Management
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an...
Reinventing Customer Service for Everyone
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are...
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