The Dynamic Duo | Agents and AI
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will...
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will...
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an...
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are...
As businesses continue to evolve, call centers have become an integral part of their daily operations. However, back-office call center...
A contact center is a central point in a business that handles customer interactions via various channels, such as phone,...
WhenWhen it comes to customer service, contact centers and call centers may seem like two sides of the same coin....
Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in...
Call center quality assurance (QA) is essential to any call center operation. QA programs monitor call quality and ensure agents...
As a call center manager, one of your main responsibilities is to ensure that new agents are properly trained and...
Contact center cloud technology has revolutionized customer service operations. With contact centers increasingly reliant on cloud-based applications, cloud contact center...